SpinTop Games - Customer Support
Frequently Asked Questions: (Click on the question to jump to the answer)
- How do I download games?
- How do I re-download and unlock a game I have already purchased?
- How do I purchase a game I would like to own?
- I am having technical problems with a particular game
- What is your refund policy?
- How do I uninstall a game I no longer want on my computer?
- I need help completing a purchase ie. credit card issues, etc.
- I did not receive my email receipt and would like a new one - OR - I would like to view my order history.
- How do I unsubscribe to your newsletter or change my email address?
- Am I able to order a backup CD for a game I purchased? - OR - the CD I ordered has not been delivered.
- Will using Windows 7 affect the performance of my game(s)?
- Why has my `Free Trial` time expired before 60 minutes?
- Are SpinTop Games free of Adware, Spyware and Viruses?
- For any other questions, please contact us directly.
How do I download games?
All of our games are free to download and try. Follow the steps below to download and play any game. You can purchase all the games you love!
Step 1) When you find the game you would like to play, click the "Download Free Game" button on the game page.
Step 2) After clicking "Download Free Game" you will be asked to enter your email to confirm and start the download. Once you have entered your email address click "Start Download".
Step 3) When the "File Download" window appears click "Run" to complete the download. The game "Open File" window will appear after the game is downloaded.
Step 4) Click "Run" when the "Open File" window appears. Follow the on screen instructions to complete the installation. Click "Finish" to launch the game. Enjoy playing our games!
Step 2) After clicking "Download Free Game" you will be asked to enter your email to confirm and start the download. Once you have entered your email address click "Start Download".
Step 3) When the "File Download" window appears click "Run" to complete the download. The game "Open File" window will appear after the game is downloaded.
Step 4) Click "Run" when the "Open File" window appears. Follow the on screen instructions to complete the installation. Click "Finish" to launch the game. Enjoy playing our games!
How do I re-download and unlock a game I have already purchased?
When you purchase a game with us, you own it forever. You are able to re-download and unlock any game you have previously purchased by following the steps below.
Step 1) Download and install the game you have already purchased and want to unlock. (See above for details on how to download and install.)
Step 2) Launch the game and click on the "Already Purchased Game?" Click Here link in the bottom right corner of the game window.
Step 3) Next, enter your First name, Last name, and Email Address, exactly as you entered it when you purchased the game. You can find the required information in your purchase confirmation email. If the information is correct the game will be automatically unlocked. If you are having problems at this step you can click on the "I forgot my order information?" link and we will email you a copy of your purchase history.
Step 2) Launch the game and click on the "Already Purchased Game?" Click Here link in the bottom right corner of the game window.
Step 3) Next, enter your First name, Last name, and Email Address, exactly as you entered it when you purchased the game. You can find the required information in your purchase confirmation email. If the information is correct the game will be automatically unlocked. If you are having problems at this step you can click on the "I forgot my order information?" link and we will email you a copy of your purchase history.
If you have purchased a game from one of our other e-commerce partners, such as Trymedia Systems (TM Net Games) , Gamehouse, or Reflexive, please e-mail Customer Support.
How do I purchase a game I would like to own?
All of our games are free to download and try. You may purchase any game after you download & install the game. Start the game and then clicking on the "Buy Full Version" button to purchase. Follow the onscreen instructions to complete the secure purchase. We use industry standard 128bit encryption to keep your personal information safe & secure. When you buy a game from us you own the game and can re-download and activate at anytime.We accept payment with Visa, Mastercard & Paypal in our online store.
You can launch an installed game by clicking on the Windows "Start" button, then "All Programs" and then locating the Game Name folder and clicking on "Play Game Name".
I am having technical problems with a particular game
For any technical issue inquiries, please contact our customer support team with the name of the game you are having difficulties with and any specific details you have, as well. You may contact customer support for more information regarding general game support.What is your refund policy?
All our games come with a free, 60-minute trial, which gives you the opportunity to try before you buy. If you have technical issues with a game and we are not able resolve these issues through troubleshooting and investigation, we will replace the game with another or refund the game within 90 days of purchase where applicable (refunds are possible for up to 60 or 90 days of the order, depending on your payment type). This applies to purchases made on www.spintop-games.com only. We cannot refund an order placed with an affiliate partner or other portal site. If you are experiencing a problem with a CD-ROM version purchased in a retail store, please return it to the store for replacement. For help with your game, please contact Customer Support.How do I uninstall a game I no longer want on my computer?
You can uninstall any SpinTop game by going to your Program Files folder (usually found at C:\Program Files ), then finding the specific game folder for the game you would like to uninstall.Within the game folder there will be an "Uninstall.exe" file. Double click on this file to begin the Uninstall process. Follow the on-screen instructions.
Alternatively, you can also go to your Windows Start > Control Panel, and click on Add or Remove Programs - and click on the Program you wish to uninstall.